At A1 Tech Deals, we want you to be completely satisfied with your purchase. We offer a 30-day return window from the date of receipt on every item, whatever its condition — Brand New, Open Box or refurbished — with no restocking fees for items returned in the condition they were sold in.
To be eligible for a return, your item must be:
What each condition means is set out in our product condition guide; where a listing carried its own condition notes or photos, those describe the condition it was sold in.
If an item does not match the condition it was listed under — for example a refurbished item with more wear than its grade allows, a missing accessory that the listing did not mention, or a fault — it is not as described. Tell us within 30 days of receipt and we will provide a pre-paid return label and issue a full refund or a replacement. Return postage is free and no fee applies.
Items with manufacturing defects can be returned even if opened, provided there is no evidence of accidental damage or misuse.
We cannot accept returns for items that show:
Before returning any phone, tablet, watch, laptop or other device, you must:
Devices that arrive without a factory reset, or still locked or signed in, are subject to a £30 handling & shipping fee — we have to send the device back to you to be reset before the return can continue, which will also delay your refund.
Once your return is approved and your pre-paid label issued, please post the item within 14 days. If the courier hasn't received it by then we'll send you a reminder, and if nothing has been posted within 21 days of approval the return request is closed. You can contact us to re-open it if you still wish to return the item (standard eligibility applies). This doesn't affect your statutory rights for faulty goods.
Items that come back in a worse condition than they were sold in — a Brand New item that has been opened and used, or an Open Box or refurbished item with new marks or damage — may be subject to a “non-original product condition” fee of up to 25% of the item's cost. Cosmetic wear that was part of the item's listed condition is never charged for. We will notify you of any applicable fees before processing your return.
When your return is approved, you can choose between:
If you choose a replacement and the item is out of stock, we will issue a full refund instead.
For defects occurring after the 30-day return window, please refer to our Warranty Policy for coverage details.
If you have any questions about our return policy, please contact us: