A1 Tech Deals

Warranty Policy

Coverage Period

All products purchased from A1 Tech Deals include a 12-month warranty from the date of purchase, whatever their condition — Brand New, Open Box and every refurbished grade are covered on the same terms. This warranty covers manufacturing defects and faults under normal operating conditions.

What's Covered

  • Manufacturing defects causing operational failure
  • Products used under standard manufacturer-intended conditions
  • Hardware malfunctions not caused by external factors

What's Not Covered

The warranty does not cover:

  • Consumables: Batteries, chargers, accessories with limited lifespans
  • Accidental Damage: Drops, spills, impacts
  • Misuse or Negligence: Improper use, ignoring instructions, unauthorised modifications
  • Environmental Damage: Moisture, extreme temperatures, corrosive exposure
  • Unauthorised Repairs: Third-party modifications void coverage
  • Cosmetic Damage: Scratches, dents that do not affect functionality
  • Disclosed Wear on Open Box and Refurbished Items: Cosmetic wear that was part of the item's listed condition or its condition notes when you bought it is not a fault. If the item has more wear than its grade allows, that is a returns matter — see our returns policy and the product condition guide

Warranty Claim Process

The fastest way to make a claim is online:

Make a Warranty Claim
  1. Submit Your Claim

    Use the online warranty claim form, or reach out via live chat, email (support@a1techdeals.com), or phone (+44 117 463 7347)

  2. Provide Details

    Include your order number, purchase date, detailed description of the issue, and supporting photos or videos

  3. Assessment

    Our team will evaluate your claim and may request the product be returned for inspection

  4. Resolution

    If the defect qualifies under warranty, we will offer a repair or replacement at no additional cost

Important Notes

  • Claims must be submitted within the 12-month warranty period
  • Proof of purchase (order confirmation or invoice) is required
  • Shipping costs for warranty assessment may be covered depending on circumstances
  • Replacement products carry the remainder of the original warranty period

Liability Limits

Our liability under this warranty is restricted to repair or replacement of the defective product only. We do not accept responsibility for any indirect or consequential damages arising from product use, including but not limited to data loss, loss of profits, or damage to other property.

Statutory Rights

This warranty is in addition to your statutory rights under UK consumer law. Your statutory rights are not affected by this warranty policy.

Contact Us

For warranty claims or enquiries, please contact us: