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Category: Mobile & Wearables > Smartwatches > Garmin
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Showing 6 of 23 reviews
I ordered a Garmin Forerunner 965 and paid extra for express delivery, advertised as 1–2 business days. Unfortunately, my experience with the delivery and customer service has been extremely disappointing. I contacted the company to find out when my order would be dispatched and was told over the phone that it would be dispatched that day and delivered the following day. However, my order had still not been dispatched as promised. What I find particularly unacceptable is that no customer should have to chase a company for updates about a delayed order. If a delivery timeframe cannot be met, the customer should be proactively informed rather than left wondering where their order is. I received no notification that my order was delayed and had to repeatedly contact the company myself just to find out what was happening. It should not be the customer’s responsibility to spend their own time chasing information that should have been communicated in the first place. The live chat was equally frustrating. I spent a considerable amount of time waiting for a response, repeatedly being told that a member of the team would get back to me, but receiving no meaningful assistance. To this day, I have still not received a reply to my emails. It appears that if you actually want an answer about your order, you have to pick up the phone and ring them yourself, as the live chat was of no help whatsoever. My watch is now due to arrive tomorrow, but this does not change the fact that the delivery and communication have been poor throughout the process. I paid extra for express delivery and have had to put far more effort into chasing this order than should ever be necessary. I hope the company improves its communication, takes more responsibility for delayed orders and provides customers with the service they have paid for.
